I was totally supported throughout the process from beginning to end and met with the Design Manager, Nick, multiple times to create the right deck for my needs and space. There was a holdup with the permitting from the City and the Precision Decks Team went to meet with the City on my behalf to resolve the issue. The project work was completed fast, cleanly, and safely and I was always in contact with the project Manager, Matt, who readily answered all of my questions. The cost was a little higher that what I had hoped, but I knew that I wanted a top notch design and needed help with this, as well as the quality of construction. You get what you pay for and I am very very pleased with the results and the working relationship.